Return & Refund Policy

Returns

Due to the perishable nature of our coffee products, we generally do not accept returns on opened or used products. However, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order.

Eligibility for Refund

You may be eligible for a refund or exchange in the following cases:

• The product arrived damaged during shipping
• You received the wrong item
• The product is defective or does not match the description

Refund Process

To request a refund, please email us at info@plantationcafexroastery.com with your order number and a description of the issue. Please include photos of the damaged or incorrect product if applicable.

Once we receive and review your request, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-14 business days to the original payment method.

Exchanges

If you need to exchange a product for the same item due to damage or defect, please contact us. We will arrange for a replacement to be sent to you at no additional cost.

Non-Returnable Items

• Opened or partially consumed coffee products
• Gift cards or course vouchers
• Items purchased on sale or with promotional discounts (unless defective)

Late or Missing Refunds

If you have not received your refund within the stated timeframe, please first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at info@plantationcafexroastery.com.

Contact Us

If you have any questions about our return and refund policy, please contact us:

• Email: info@plantationcafexroastery.com
• Facebook: Plantation Cafe Bangkok